Payment, Cancellation, & Other Policies

Please read our entire policy.

For stays from May 1 through September 15, a valid credit card and a deposit equal to the first night's stay is due at the time of booking. Fifty percent deposit of total stay is required for stays of two or more nights. Ask about deposits and policies for other times of year. Balance is due upon arrival. Advance payment may be required for large groups, weddings, or other special situations. Local taxes will be added to the room rates. We accept Visa, Mastercard, Discover, travelers cheques, most personal checks, and cash.

If you must change your travel plans, notify us at least 30 days prior to your scheduled arrival date for a full refund of the deposit minus a $25.00 per room processing fee. From 30 to 15 days prior to your first night, a cancellation fee equal to 50% of the total booking applies. For cancellations within 14 days of your stay, the full booking and services fees are due and are non-refundable. Cancellations must be in writing. Please do not ask us to make exceptions to our policies.

For this reason, we join others in strongly encouraging purchasing travel insurance from AIG Travel Guard, Access America, or another company of your choosing, to protect against unforeseen changes that may affect your trip, not just here, but for your other lodgings, activities, and ticketings.

Although rare, we may need to alter a single night room assignment after confirmation. Please be aware that we have a medium size dog at Halcyon Heights. We do not yet have facilities for guests' pets. Click here for information on charges for violations of this location's smoking policy. We reserve the right to refuse service to anyone. Please see our policy regarding children and the need for care by all elsewhere on our website. Check-out is at 11:00 AM. Check-in is from 4:00 PM to 7:00 PM or by arrangement. Please call us prior to your trip if you have not spoken to us previously. And do call us when you're on the way to us so we won't worry about you and will know when to expect you!

Contact us if you have any questions on our policy or if we can help you with any other aspect of your trip both in Homer and throughout Alaska.